Wrong location showing up in the app

JohnConnor

Hi everyone.
I bought a SinoTrack GPS device and installed it to my e-bike. I set everything up according to manual indications and everything is working as expected. The problem appears when using the app. None of the functions that I’m able to use via SMS work inside the app. Specially the GPS, which shows my bike located somewhere in China. Interesting thing is that when I send an SMS asking for location the tracker sends a link to Google Map. I open It up and find it’s right.
The app is up to date and downloaded directly from Google Play.
What could be causing the problem?

ashe

JohnConnor Hello!
You can see which data comes from the tracker in the unit menu - Tools - Toolbox - the section with messages at the bottom and see if the coordinates are correct.
You can write in more detail about the problem at support@gps-trace.com, indicating your login, as well as the IMEI and model of the tracker with which the problem occurred, as well as the model that you specified in the unit settings in the application.
So we can check the incoming data.