avt Hello!
Could you describe the situation in more detail?
Do you have your own flespi account and are you relaying data to the Ruhavik application?
Or do you in some other way view your data in flespi?
Also, please indicate your account in the Ruhavik application, as well as the IMEI of the tracker with which there is a problem.
You can write to us in more detail at support@gps-trace.com