I would like to know if here I can solve a problem that I have with sinotrack 915 which I bought. It turns out that I gave it the Reset command and now it does not respond to the text messages by command, but when I call the device it sends me a message with my location and the app also gives it to me. I would like you to please give me an indication of what I have to do or else tell me with whom I can see this topic. Thank you.

    DanielJara Hello!
    In this case, this is probably due to some kind of tracker settings.
    If the tracker sends data for the application, then after resetting the tracker settings, you probably re-configured it. That is, for a certain period of time the commands were available? This is so?

    Perhaps your tracker model has such a setting as the administrator’s phone number. If it is installed, then all text commands will be accepted only from this phone number. Perhaps the situation is related to this.
    Please try to check this information in accordance with the instructions for your tracker, and also check the information with the seller or manufacturer of the tracker.

      14 days later
      4 months later

      Best regards. I have purchased a ST-915 tracker. When requesting the location with the 6690000 command, according to the user manual, it should include the battery status, however, it does not report the battery status. What could be happening? Could it be another version? The label on the side of the device says EC200T-AU, for what it’s worth.
      Thankful to everyone on the forum. I would appreciate your kind help.

      • rost replied to this.

        Hello, Auragps ,

        We just added separate types of Sinotrack devices yesterday.
        If you have not yet selected the Sinotrack ST-915 type in the unit settings, try it and check if the parameter appears in the telemetry list.
        If this does not help, please write to us at support@gps-trace.com with the login and unit ID.
        Also, include this forum topic in your email to make it easier for us to understand your issue.

        By the way, if everything is ok and the parameters are recognized, write to us, this will help us in testing a new type of device.