Before connecting a tracking device to the gps-trace service, make sure it is in the supported list.
If your device is not in the list, then most likely it can not be connected. You will need to search for an appropriate settings by yourself.
If a device is not connected, a track is not built and a unit icon does not appear on the map (coordiantes are missing), follow recommendations below:
1. The device is not connected or adjusted properly.
There can be several reasons why a device has the status not connected in Wialon. To identify and eliminate them, do the following:
Check device ID in Device Unique ID Checker. Follow the link and you will find the IP address of a special server where you direct your device to verify its ID. Direct your device to this server and wait till the information about its connection appears. If connection successful, compare the value in the column 'Unique ID' with unique ID written in unit properties. If your type of device requires password for sending data, it should be written in unit properties, too.
2. This type of device is not supported in Wialon.
The list of supported devices is continously updated.
We do not garantee stable work if you are using other devices settings for your tracker. You can apply to the manufacturer of your tracker directly, request a communication protocol and send to us via a corresponding forum thread: