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Export-Import Messages


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#1 civic

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Posted 08 October 2018 - 08:44 AM

Hello.

I exported messages from server (a period of 15 days) in all format (plt, txt, klm, wln and wlb), in the past.

Today, I try to import messages from file (wlb compressed file) to server.

Upload ended without error. (I see "10:31:37: Processing file 'civic.wlb.zip': 58383 messages found." in the log sub-frame)

 

When I try to search the messages filtering on that period, I obtain this message: "No data for selected interval".

What's wrong?

Thanks.


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#2 pach

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Posted 09 October 2018 - 04:52 AM

civic, what is the date in the messages? The problem may be caused by the history period limits.

All data messages are stored for 30 days and are then deleted. You can not import messages older than 30 days.

Use Backup Viewer instead: https://apps.wialon.com/#backupviewer


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I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту


#3 civic

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Posted 09 October 2018 - 13:54 PM

Pach, thank you for you reply.

At https://apps.wialon.com/#backupviewer I receive this message: "Invalid user name or password"

 

I'm registered on gps-trace.com, not on wialon.com.

May be this the cause?

 

How can we solve?


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#4 pach

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Posted 10 October 2018 - 05:14 AM

civic, you can not login to the app using your credentials as the app is for the commercial users.

But you can always use Demo access.


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I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту


#5 civic

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Posted 10 October 2018 - 17:12 PM

Thank you very much, Pach.

It works great!!!


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