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(not a bug) Email is not sent


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#1 @@mantoles

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Posted 05 October 2018 - 08:06 AM

Hello, about a month ago until today i added geofences notifications for a vehicle but the system doesn't send me email when the vehicle exit a geofence. Any solution? 

P.S When i added a notification for speed it sent me email as usual...



#2 pach

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Posted 05 October 2018 - 10:02 AM

@@mantoles,

According to the logs an email is sent:

2018/10/05 10:47:35:095: [INF:E67BA700] notify_unit_event::fire('TomTomarin', 'TomTomarin', 'Ivan', '1538725650', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ')
2018/10/05 10:47:35:095: [INF:E67BA700] notify_action_message::fire('TomTomarin', 'TomTomarin', 'Ivan', '1538725650', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ')
2018/10/05 10:47:35:096: [INF:E67BA700] notify_action_email::fire('TomTomarin', 'TomTomarin', 'Ivan', '1538725650', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ')
2018/10/05 10:47:35:096: [INF:E67BA700] email_service::create_email('noreply@gps-trace.com', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ (Ivan)')
2018/10/05 10:47:35:096: [INF:E67BA700] email_msg::send('noreply@gps-trace.com', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ (Ivan)')
2018/10/05 10:47:35:173: [INF:E4FB7700] email_msg::send_impl('noreply@gps-trace.com', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ (Ivan)' => 't.illussionist@gmail.com')
 
This is by the way the only notification that triggered for the last 15 days at your account.
As far as we can see it has been sent.
 
I was able to find some more older notifications:
2018/09/14 23:59:58:108: [INF:14EA0700] notify_action_message::fire('TomTomarin', 'TomTomarin', 'Scooby', '1536958794', 'ΚΑΡΑΘΑΝΑΣΗΣ')
2018/09/14 23:59:58:108: [INF:14EA0700] notify_action_email::fire('TomTomarin', 'TomTomarin', 'ΚΑΡΑΘΑΝΑΣΗΣ'): billing account denied email notification
The problem here is that it has been denied due to limitations.
You can send up to 5 emails hourly per account. If a notification triggers more then 5 times in an hour so it is denied and an email is not sent.
 
We have a commercial version without such limitations.
 

I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту


#3 mkiwan

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Posted 26 October 2018 - 10:23 AM

Hi,
Is there any other email limitation?
I’ve created two email notifications for my GPS Trace Tag unit but only the latest configured one is being sent to email.

#4 pach

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Posted 29 October 2018 - 05:19 AM

mkiwan, all notifications that triggered on the 26 October were sent:

[tasks1] 2018/10/26 09:22:37:046: [INF:9EDC7700] notify_unit_event::fire('mkiwan', 'mkiwan', 'Iwan S8+', '1540534952', 'Iwan Out')
[tasks1] 2018/10/26 09:22:37:046: [INF:9EDC7700] notify_action_message::fire('mkiwan', 'mkiwan', 'Iwan S8+', '1540534952', 'Iwan Out')
[tasks1] 2018/10/26 09:22:37:047: [INF:9EDC7700] notify_action_email::fire('mkiwan', 'mkiwan', 'Iwan S8+', '1540534952', 'Iwan Out')
No other triggering was detected. Basically, it is only one email, so your problem is not related to any limitations.

I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту





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