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(not a bug) Email is not sent


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#1 @@mantoles

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Posted 05 October 2018 - 08:06 AM

Hello, about a month ago until today i added geofences notifications for a vehicle but the system doesn't send me email when the vehicle exit a geofence. Any solution? 

P.S When i added a notification for speed it sent me email as usual...



#2 pach

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Posted 05 October 2018 - 10:02 AM

@@mantoles,

According to the logs an email is sent:

2018/10/05 10:47:35:095: [INF:E67BA700] notify_unit_event::fire('TomTomarin', 'TomTomarin', 'Ivan', '1538725650', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ')
2018/10/05 10:47:35:095: [INF:E67BA700] notify_action_message::fire('TomTomarin', 'TomTomarin', 'Ivan', '1538725650', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ')
2018/10/05 10:47:35:096: [INF:E67BA700] notify_action_email::fire('TomTomarin', 'TomTomarin', 'Ivan', '1538725650', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ')
2018/10/05 10:47:35:096: [INF:E67BA700] email_service::create_email('noreply@gps-trace.com', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ (Ivan)')
2018/10/05 10:47:35:096: [INF:E67BA700] email_msg::send('noreply@gps-trace.com', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ (Ivan)')
2018/10/05 10:47:35:173: [INF:E4FB7700] email_msg::send_impl('noreply@gps-trace.com', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ (Ivan)' => 't.illussionist@gmail.com')
 
This is by the way the only notification that triggered for the last 15 days at your account.
As far as we can see it has been sent.
 
I was able to find some more older notifications:
2018/09/14 23:59:58:108: [INF:14EA0700] notify_action_message::fire('TomTomarin', 'TomTomarin', 'Scooby', '1536958794', 'ΚΑΡΑΘΑΝΑΣΗΣ')
2018/09/14 23:59:58:108: [INF:14EA0700] notify_action_email::fire('TomTomarin', 'TomTomarin', 'ΚΑΡΑΘΑΝΑΣΗΣ'): billing account denied email notification
The problem here is that it has been denied due to limitations.
You can send up to 5 emails hourly per account. If a notification triggers more then 5 times in an hour so it is denied and an email is not sent.
 
We have a commercial version without such limitations.
 

I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту


#3 mkiwan

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Posted 26 October 2018 - 10:23 AM

Hi,
Is there any other email limitation?
I’ve created two email notifications for my GPS Trace Tag unit but only the latest configured one is being sent to email.

#4 pach

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Posted 29 October 2018 - 05:19 AM

mkiwan, all notifications that triggered on the 26 October were sent:

[tasks1] 2018/10/26 09:22:37:046: [INF:9EDC7700] notify_unit_event::fire('mkiwan', 'mkiwan', 'Iwan S8+', '1540534952', 'Iwan Out')
[tasks1] 2018/10/26 09:22:37:046: [INF:9EDC7700] notify_action_message::fire('mkiwan', 'mkiwan', 'Iwan S8+', '1540534952', 'Iwan Out')
[tasks1] 2018/10/26 09:22:37:047: [INF:9EDC7700] notify_action_email::fire('mkiwan', 'mkiwan', 'Iwan S8+', '1540534952', 'Iwan Out')
No other triggering was detected. Basically, it is only one email, so your problem is not related to any limitations.

I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту


#5 @@mantoles

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Posted 06 February 2019 - 15:44 PM

Hello again. Now i have a problem with delayed notifications. So if a "Unit" exits or entrance a geofence the email notification deliver to me after 2 or 3 hours and not in time of exit. This is a problem for me cause i want to know exactly when it exits or entrance.

Thank you very much.  

 

P.S I went to my settings and i saw that the time zone was 2 hours earlier. Is it possible to be this the problem?


Edited by @@mantoles, 06 February 2019 - 15:48 PM.


#6 pach

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Posted 07 February 2019 - 05:43 AM

@@mantoles, user time zone should not cause problem if a device time zone is set properly to GMT+0.

But it is of course better to setup everything including user time zone accordingly.

 

Provide an example of notification you received with a delay. I need to know when it happened.


I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту


#7 @@mantoles

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Posted 08 February 2019 - 09:46 AM

My target yesterday (07-02-2019) night went home and i have his home as a geofence. Today (8-2-2019) morning in 8.09 left home but i didn't receive a notification while i have set one. 



#8 pach

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Posted 08 February 2019 - 12:30 PM

@@mantoles, there are 4 units in your account and a number of geofences. I tried to check all but git no tracks for the 8 Feb.

And I do not know which of the geofences is the home.


I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту


#9 @@mantoles

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Posted 08 February 2019 - 16:49 PM

The unit is named as "Ivan" and the geofence as "ΣΠΙΤΙ ΣΤΟΧΟΥ" .

in notification area i already set a notification for exit and entrance the geofence "ΣΠΙΤΙ ΣΤΟΧΟΥ" and i can give you another example. 

Today at 15.19 local time my target arrived home.

At 18.16 hour left home but the notification email arrived in 18.34. 

 

Same happen yesterday with same unit and geofence.

Attached Files



#10 @@mantoles

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Posted 09 February 2019 - 10:57 AM

Today the same Unit exit geofence " ΣΠΙΤΙ ΣΤΟΧΟΥ" at 8.54 and the email notification arrived at 11.43.

Same Unit entrance the same geofence at 11.32 and the email notification arrived at 11.38. 

The notification for previous exit arrived later!!!!!!!

I think there is a problem with notifications...



#11 @@mantoles

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Posted 10 February 2019 - 08:47 AM

Same situation today. Same unit arrived home yesterday at 22.43 and today left geofence "ΣΠΙΤΙ ΣΤΟΧΟΥ" at 10.03. 

The email notification arrived at 10.12. 



#12 pach

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Posted 12 February 2019 - 06:55 AM

@@mantoles,

Below are the logs in GMT+3:
2019/02/08 19:16:50:134: [INF:5D646700] email_service::create_email('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)')
2019/02/08 19:16:50:134: [INF:5D646700] email_msg::send('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)')
2019/02/08 19:16:50:192: [INF:6064C700] email_msg::send_impl('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)' => 'imacrebel@gmail.com')
 
2019/02/09 09:54:29:080: [INF:5763A700] email_service::create_email('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)')
2019/02/09 09:54:29:080: [INF:5763A700] email_msg::send('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)')
2019/02/09 09:54:29:144: [INF:6064C700] email_msg::send_impl('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)' => 'imacrebel@gmail.com')
 
2019/02/09 23:44:21:142: [INF:63750700] email_service::create_email('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΤΑΣΕ ΣΠΙΤΙ (Ivan)')
2019/02/09 23:44:21:142: [INF:63750700] email_msg::send('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΤΑΣΕ ΣΠΙΤΙ (Ivan)')
2019/02/09 23:44:21:338: [INF:6064C700] email_msg::send_impl('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΤΑΣΕ ΣΠΙΤΙ (Ivan)' => 'imacrebel@gmail.com')
 
2019/02/10 11:03:24:136: [INF:59E3F700] email_service::create_email('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)')
2019/02/10 11:03:24:136: [INF:59E3F700] email_msg::send('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)')
2019/02/10 11:03:24:341: [INF:6064C700] email_msg::send_impl('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)' => 'imacrebel@gmail.com')
 

As far as you can see, all of the emails were sent exactly when the notifications triggered. There are no delays.


I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту





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