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(not a bug) Email is not sent


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#1 @@mantoles

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Posted 05 October 2018 - 08:06 AM

Hello, about a month ago until today i added geofences notifications for a vehicle but the system doesn't send me email when the vehicle exit a geofence. Any solution? 

P.S When i added a notification for speed it sent me email as usual...



#2 pach

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Posted 05 October 2018 - 10:02 AM

@@mantoles,

According to the logs an email is sent:

2018/10/05 10:47:35:095: [INF:E67BA700] notify_unit_event::fire('TomTomarin', 'TomTomarin', 'Ivan', '1538725650', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ')
2018/10/05 10:47:35:095: [INF:E67BA700] notify_action_message::fire('TomTomarin', 'TomTomarin', 'Ivan', '1538725650', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ')
2018/10/05 10:47:35:096: [INF:E67BA700] notify_action_email::fire('TomTomarin', 'TomTomarin', 'Ivan', '1538725650', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ')
2018/10/05 10:47:35:096: [INF:E67BA700] email_service::create_email('noreply@gps-trace.com', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ (Ivan)')
2018/10/05 10:47:35:096: [INF:E67BA700] email_msg::send('noreply@gps-trace.com', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ (Ivan)')
2018/10/05 10:47:35:173: [INF:E4FB7700] email_msg::send_impl('noreply@gps-trace.com', 'ΛΟΥΜΠΟΣ ΕΦΥΓΕ ΑΠΟ ΚΟΖΑΝΗ (Ivan)' => 't.illussionist@gmail.com')
 
This is by the way the only notification that triggered for the last 15 days at your account.
As far as we can see it has been sent.
 
I was able to find some more older notifications:
2018/09/14 23:59:58:108: [INF:14EA0700] notify_action_message::fire('TomTomarin', 'TomTomarin', 'Scooby', '1536958794', 'ΚΑΡΑΘΑΝΑΣΗΣ')
2018/09/14 23:59:58:108: [INF:14EA0700] notify_action_email::fire('TomTomarin', 'TomTomarin', 'ΚΑΡΑΘΑΝΑΣΗΣ'): billing account denied email notification
The problem here is that it has been denied due to limitations.
You can send up to 5 emails hourly per account. If a notification triggers more then 5 times in an hour so it is denied and an email is not sent.
 
We have a commercial version without such limitations.
 

I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту


#3 Guest_mkiwan_*

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Posted 26 October 2018 - 10:23 AM

Hi,
Is there any other email limitation?
I’ve created two email notifications for my GPS Trace Tag unit but only the latest configured one is being sent to email.

#4 pach

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Posted 29 October 2018 - 05:19 AM

mkiwan, all notifications that triggered on the 26 October were sent:

[tasks1] 2018/10/26 09:22:37:046: [INF:9EDC7700] notify_unit_event::fire('mkiwan', 'mkiwan', 'Iwan S8+', '1540534952', 'Iwan Out')
[tasks1] 2018/10/26 09:22:37:046: [INF:9EDC7700] notify_action_message::fire('mkiwan', 'mkiwan', 'Iwan S8+', '1540534952', 'Iwan Out')
[tasks1] 2018/10/26 09:22:37:047: [INF:9EDC7700] notify_action_email::fire('mkiwan', 'mkiwan', 'Iwan S8+', '1540534952', 'Iwan Out')
No other triggering was detected. Basically, it is only one email, so your problem is not related to any limitations.

I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту


#5 @@mantoles

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Posted 06 February 2019 - 15:44 PM

Hello again. Now i have a problem with delayed notifications. So if a "Unit" exits or entrance a geofence the email notification deliver to me after 2 or 3 hours and not in time of exit. This is a problem for me cause i want to know exactly when it exits or entrance.

Thank you very much.  

 

P.S I went to my settings and i saw that the time zone was 2 hours earlier. Is it possible to be this the problem?


Edited by @@mantoles, 06 February 2019 - 15:48 PM.


#6 pach

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Posted 07 February 2019 - 05:43 AM

@@mantoles, user time zone should not cause problem if a device time zone is set properly to GMT+0.

But it is of course better to setup everything including user time zone accordingly.

 

Provide an example of notification you received with a delay. I need to know when it happened.


I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту


#7 @@mantoles

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Posted 08 February 2019 - 09:46 AM

My target yesterday (07-02-2019) night went home and i have his home as a geofence. Today (8-2-2019) morning in 8.09 left home but i didn't receive a notification while i have set one. 



#8 pach

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Posted 08 February 2019 - 12:30 PM

@@mantoles, there are 4 units in your account and a number of geofences. I tried to check all but git no tracks for the 8 Feb.

And I do not know which of the geofences is the home.


I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту


#9 @@mantoles

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Posted 08 February 2019 - 16:49 PM

The unit is named as "Ivan" and the geofence as "ΣΠΙΤΙ ΣΤΟΧΟΥ" .

in notification area i already set a notification for exit and entrance the geofence "ΣΠΙΤΙ ΣΤΟΧΟΥ" and i can give you another example. 

Today at 15.19 local time my target arrived home.

At 18.16 hour left home but the notification email arrived in 18.34. 

 

Same happen yesterday with same unit and geofence.

Attached Files



#10 @@mantoles

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Posted 09 February 2019 - 10:57 AM

Today the same Unit exit geofence " ΣΠΙΤΙ ΣΤΟΧΟΥ" at 8.54 and the email notification arrived at 11.43.

Same Unit entrance the same geofence at 11.32 and the email notification arrived at 11.38. 

The notification for previous exit arrived later!!!!!!!

I think there is a problem with notifications...



#11 @@mantoles

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Posted 10 February 2019 - 08:47 AM

Same situation today. Same unit arrived home yesterday at 22.43 and today left geofence "ΣΠΙΤΙ ΣΤΟΧΟΥ" at 10.03. 

The email notification arrived at 10.12. 



#12 pach

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Posted 12 February 2019 - 06:55 AM

@@mantoles,

Below are the logs in GMT+3:
2019/02/08 19:16:50:134: [INF:5D646700] email_service::create_email('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)')
2019/02/08 19:16:50:134: [INF:5D646700] email_msg::send('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)')
2019/02/08 19:16:50:192: [INF:6064C700] email_msg::send_impl('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)' => 'imacrebel@gmail.com')
 
2019/02/09 09:54:29:080: [INF:5763A700] email_service::create_email('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)')
2019/02/09 09:54:29:080: [INF:5763A700] email_msg::send('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)')
2019/02/09 09:54:29:144: [INF:6064C700] email_msg::send_impl('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)' => 'imacrebel@gmail.com')
 
2019/02/09 23:44:21:142: [INF:63750700] email_service::create_email('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΤΑΣΕ ΣΠΙΤΙ (Ivan)')
2019/02/09 23:44:21:142: [INF:63750700] email_msg::send('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΤΑΣΕ ΣΠΙΤΙ (Ivan)')
2019/02/09 23:44:21:338: [INF:6064C700] email_msg::send_impl('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΤΑΣΕ ΣΠΙΤΙ (Ivan)' => 'imacrebel@gmail.com')
 
2019/02/10 11:03:24:136: [INF:59E3F700] email_service::create_email('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)')
2019/02/10 11:03:24:136: [INF:59E3F700] email_msg::send('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)')
2019/02/10 11:03:24:341: [INF:6064C700] email_msg::send_impl('noreply@gps-trace.com', 'ΣΤΟΧΟΣ ΕΦΥΓΕ ΑΠΟ ΣΠΙΤΙ (Ivan)' => 'imacrebel@gmail.com')
 

As far as you can see, all of the emails were sent exactly when the notifications triggered. There are no delays.


I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту


#13 Guest_BEEME_*

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Posted 19 February 2019 - 09:53 AM

Good morning,

 

 

 

I hope this is the right place to report it. There is a delay on the notifications by email. I verified for example the las time my JETTA went into the GEOFENCE CASA at

591
2019-02-18 21:12:50
6

I got the email notification at 2019-2-19 00:15

 

(I wrote the time for both in GMT-5).

 

Is something about my configuration? Can you verify that? I place only one axmple but I have a few days with this problem. Thank you in advance for your time and effort.



#14 pach

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Posted 19 February 2019 - 12:36 PM

BEEME, I can see an email was sent at 08:15 (00:15 by GMT-5):

[tasks2] 2019/02/19 08:15:36:245: [INF:BAE5A700] email_msg::send_impl('noreply@gps-trace.com', 'EN CASA (JETTA)' => 'ernestoblancartemendoza@gmail.com')
[tasks2] 2019/02/19 08:15:36:245: [INF:BAE5A700] email_msg::send_impl('ernestoblancartemendoza@gmail.com'): using 'localhost' server
The first message from a geofence was recieved at 05:12 (21:12 by GMT-5):
[hw2.trace] 2019/02/19 05:12:52:746: [INF:5E3D1700] GPRS MSG(Topflytech T8803+E): ID: 862522030190136, IP: 200.68.136.198, MSG: TIME: 05:12:50, LAT: 21.1476688385, LON: -86.8480911255, ALT: 13.1999998093, SPEED: 6, COURSE: 264, SATS: 16
It should be working. Lets check if it repeats.
 

I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту


#15 Guest_BEEME_*

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Posted 19 February 2019 - 19:00 PM

Thank you so much for verifiying it. 

 

I think I can see what is happening. My device go to "sleep mode" and "comes back" . When it´s on sleep mode the plataform detects a "misconection" and send me the alert for the same GEOFENCE everytime this happen. 

 

Yesterday I had the sleep mode on 1 minute and that is the reason the system goes crazy and send me a notification every time. 

 

 

May be i am wrong but my car is on zone "Estetica" from a while (since 10:21:14) and I recieved the last notification at 13:21 (GMT -5, FEB 19th). Is there something that the plataform can do for me? My device is a T8803+E and there is no code to turn off the sleep mode :( 



#16 pach

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Posted 20 February 2019 - 11:23 AM

BEEME, there is almost nothing you can do on the software side to avoid false triggering.

You tracker is sending messages with no corrdinates from time to time, for example:

00:17:19 0 -86.8480682373, 21.1476840973 (17) 17.1000003815 Calle Valle De Bravo 181, Supmz 45, Cancún, Quintana Roo 77506, Mexico
00:22:21 --- --- --- --- connection=0
00:22:26 0 -86.8480682373, 21.1476840973 (17) 17.1000003815 Calle Valle De Bravo 181, Supmz 45, Cancún, Quintana Roo 77506, Mexico
For the system it is like you first were at the Calle Valle De Bravo 181, then you went to nowhere and back again to Calle Valle De Bravo 181.
So you basically entered an area, then left it and entered again.
If there are no coordinates we can say that a unit is still in the same place where it was before.
 
I made some changes in your notifications settings, to stop receiving a notification for every message. May be it will help.

I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту


#17 @@mantoles

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Posted 01 May 2019 - 07:25 AM

Problem solved. It was email provider' s problem and not by the site. I was setting the notification to sent email to a "gmail" sccount and that was the problem. I switched to another email provider and now i have my notification just in time…
Thank you for your support…

#18 Rembah

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Posted 21 May 2019 - 01:21 AM

There is a bug in the calendar section when the user language in his profile is not English for example Italian

#19 pach

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Posted 21 May 2019 - 05:19 AM

Rembah, what calendar? Please make a screenshot.


I do not answer emails and personal messages | Я не отвечаю на личные сообщения и почту





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