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Lost Positioning


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#1 yousefg

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Posted 26 February 2018 - 17:18 PM

Hi

because of getting some wrong positioning i reset my device and after that lost tracking at all, now i cant see my device on map!

please help

 

device ID: 864717002632911



#2 yousefg

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Posted 26 February 2018 - 17:44 PM

is it possible my device id has been changed?



#3 pach

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Posted 27 February 2018 - 04:55 AM

yousefg, an ID is fixed in the device's firmware and in most cases can not be changed.

Check your device at id.wialon.net


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#4 yousefg

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Posted 27 February 2018 - 15:00 PM

i checked that before, and didn't get any response there too

before resetting device every thing was ok, i mean Port and IP 



#5 pach

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Posted 28 February 2018 - 04:43 AM

yousefg, it is most likely settings issue, not ID.

May be you've also reset APN configuration along with the Port and IP.


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