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Problem with monitoring


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#1 autoforum

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Posted 31 July 2017 - 13:53 PM

Hello

Today the monitoring stopped working on three of my devices... I have 4 in the account and one is working perfect. The others stopped 10 hours ago. They all respond at sms commands, but I can't see them on the site. 

Thank you



#2 pach

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Posted 01 August 2017 - 05:10 AM

autoforum, as far as I can see they are working now.

When several devices of different types loose connection it is better to check sim card balance or mobile network connection in the first place.


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I do not answer emails and personal messages|Я не отвечаю на личные сообщения и почту.


#3 autoforum

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Posted 01 August 2017 - 09:57 AM

Hello

Yes, I checked with the mobile network and everything seemed fine. Now they are working. Thank you very much



#4 autoforum

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Posted 04 August 2017 - 12:03 PM

Hello,again

I apologize for bothering you, but it happened again.None of my trackers are transmitting anything. I checked with the mobile network company, everything is fine.I have one at home and three in roaming. They respond at sms commands, but they don't send anything at all on the site. Please help.

 

Thank you



#5 pach

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Posted 07 August 2017 - 05:57 AM

autoforum, we have checked from our side and everything is fine.

Servers are working.


I do not answer emails and personal messages|Я не отвечаю на личные сообщения и почту.


#6 Moises Portillo

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Posted 31 August 2017 - 17:34 PM

Hola como esta?, Tengo un problema; hice una prueba enviando el mensaje "monitor+la contraseña y efectivamente me funciono para escuchar las conversaciones, pero al volver a enviar el mensaje "tracker"+contraseña ya no recibí mensajes de google maps para identificar la ubicación de la unidad.
Espero pueda ayudarme.
Saludos!!!

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#7 pach

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Posted 01 September 2017 - 05:02 AM

Moises Portillo, your problem is about device configuration not our site.

So apply to the manufacturer of your tracking device for further assistance.


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I do not answer emails and personal messages|Я не отвечаю на личные сообщения и почту.





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