Jump to content


Photo

Problem with monitoring


  • Please log in to reply
11 replies to this topic

#1 autoforum

autoforum

    Orange Fan

  • Members
  • Pip
  • 3 posts

Posted 31 July 2017 - 13:53 PM

Hello

Today the monitoring stopped working on three of my devices... I have 4 in the account and one is working perfect. The others stopped 10 hours ago. They all respond at sms commands, but I can't see them on the site. 

Thank you



#2 pach

pach

    Orange Guru

  • Members
  • PipPipPip
  • 3,998 posts
  • LocationBelarus

Posted 01 August 2017 - 05:10 AM

autoforum, as far as I can see they are working now.

When several devices of different types loose connection it is better to check sim card balance or mobile network connection in the first place.


  • autoforum likes this

I do not answer emails and personal messages|Я не отвечаю на личные сообщения и почту.


#3 autoforum

autoforum

    Orange Fan

  • Members
  • Pip
  • 3 posts

Posted 01 August 2017 - 09:57 AM

Hello

Yes, I checked with the mobile network and everything seemed fine. Now they are working. Thank you very much



#4 autoforum

autoforum

    Orange Fan

  • Members
  • Pip
  • 3 posts

Posted 04 August 2017 - 12:03 PM

Hello,again

I apologize for bothering you, but it happened again.None of my trackers are transmitting anything. I checked with the mobile network company, everything is fine.I have one at home and three in roaming. They respond at sms commands, but they don't send anything at all on the site. Please help.

 

Thank you



#5 pach

pach

    Orange Guru

  • Members
  • PipPipPip
  • 3,998 posts
  • LocationBelarus

Posted 07 August 2017 - 05:57 AM

autoforum, we have checked from our side and everything is fine.

Servers are working.


I do not answer emails and personal messages|Я не отвечаю на личные сообщения и почту.


#6 Moises Portillo

Moises Portillo

    Orange Fan

  • Members
  • Pip
  • 2 posts

Posted 31 August 2017 - 17:34 PM

Hola como esta?, Tengo un problema; hice una prueba enviando el mensaje "monitor+la contraseña y efectivamente me funciono para escuchar las conversaciones, pero al volver a enviar el mensaje "tracker"+contraseña ya no recibí mensajes de google maps para identificar la ubicación de la unidad.
Espero pueda ayudarme.
Saludos!!!

  • Moises Portillo likes this

#7 pach

pach

    Orange Guru

  • Members
  • PipPipPip
  • 3,998 posts
  • LocationBelarus

Posted 01 September 2017 - 05:02 AM

Moises Portillo, your problem is about device configuration not our site.

So apply to the manufacturer of your tracking device for further assistance.


  • Moises Portillo likes this

I do not answer emails and personal messages|Я не отвечаю на личные сообщения и почту.


#8 lissin

lissin

    Orange Fan

  • Members
  • Pip
  • 2 posts

Posted 18 October 2017 - 18:29 PM

good afternoon, I'm having a problem, my crawler was working perfectly on the orange platform, I went to do a test on another platform that worked perfectly. but I prefer orange, but now it's not online, it's only offline, I've done the configuration several times ... what can it be? I already configuerei in gpstrackerxy and it works normally, but in orange it does not work ... I want the orange back ... how to proceed? help me please.



#9 pach

pach

    Orange Guru

  • Members
  • PipPipPip
  • 3,998 posts
  • LocationBelarus

Posted 19 October 2017 - 06:03 AM

lissin, your tracking device is sending messages but from the past:

2017/10/19 05:40:52:349: GPRS MSG(GPS103-B): ID: 359710048682109, IP: , MSG: TIME: 02:40:49, MCC: , MNC: , LAC: 162, CELL_
ID: 263, REG_RES: 1
May be it is just uploading messages from the black box.

Another problem is that these messages do not contain GPS parameters.

May be you just need to make sure that your tracking device is outside of a building.


I do not answer emails and personal messages|Я не отвечаю на личные сообщения и почту.


#10 xasesi

xasesi

    Orange Fan

  • Members
  • Pip
  • 1 posts

Posted 12 November 2017 - 12:46 PM

hola tengo un problema con el control de mi cuenta, hace 1 mes no puedo ver nada


#11 octaviodf

octaviodf

    Orange Fan

  • Members
  • Pip
  • 1 posts

Posted 13 November 2017 - 03:41 AM

Today the monitoring stopped for some hours, I was checking my network mobile, and my gps answer correct, What happend whith plattform?? 

 

The plattform left to work sometimes, why??



#12 pach

pach

    Orange Guru

  • Members
  • PipPipPip
  • 3,998 posts
  • LocationBelarus

Posted 13 November 2017 - 04:57 AM

octaviodf, the were no issues with the platform. The problem is at your side:
[hw1.trace] 2017/11/13 06:49:59:123: GPRS MSG(Coban GPS102): ID: 868683025988621, IP:  MSG: TIME: 06:49:52 12/11/2017, LAT: 19.443085, LON: -99.09672, SPEED: 0, COURSE: 0, REG_RES: 1
[detect] 2017/11/13 06:50:40:955: Received GPRS message from unknown unit(Coban GPS102): ID: 868683025988621
Your tracking device was sending data messages from the past. Then you changed the server IP and redirected it to the id.wialon.net and back again to gps-trace at:
[hw1.trace] 2017/11/13 06:54:55:503 GPRS MSG(Coban GPS102): ID: 868683025988621, IP: , MSG: TIME: 06:54:50 12/11/2017, LAT: 19.443075, LON: -99.09659, SPEED: 0, COURSE: 0, REG_RES: 1


I do not answer emails and personal messages|Я не отвечаю на личные сообщения и почту.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users