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Problem with monitoring today


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#1 DeDeK

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Posted 30 May 2017 - 21:01 PM

Is there a problem with the service?
For 5 vehicles randomly run and stop monitoring
You do not need to change anything, the break lasts two hours in one car and then it starts to work
Sometimes it is 15 minutes and it returns to normal
 
The devices respond appropriately when calling

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#2 termo_1

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Posted 09 June 2017 - 06:47 AM

I have the same problem. For a few days all vehicles stopped showing their current position.

 

They respond correctly to the sms commands and show their positions on the smsmlink command.

 

Is there a problem with the service?



#3 pach

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Posted 09 June 2017 - 07:15 AM

What are the units' IDs?


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#4 termo_1

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Posted 09 June 2017 - 10:46 AM

359586014820968

357713005085375

359585019557781



#5 pach

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Posted 09 June 2017 - 13:15 PM

termo_1, first two are using GPS tag so just try to restart them.

The last one is an actual tracking device.

As for this device so I can see last message was received two days ago:

[hw2.trace] 2017/06/07 14:37:14:137: GPRS MSG(Back2you): ID: 359585019557781, IP: 37.47.166.68, MSG: $GPRMC,113715.000,A,5021.1320,N,1815.1090,E,1.07027027027,74.26,070617,00,0000.0,A*73, REG_RES: 1
Please check if it displays at id.wialon.net

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#6 termo_1

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Posted 09 June 2017 - 13:50 PM

The last device is new and I can restart only this one but that did not help. I dont know if there is any comand that can restart the first two devices. its TK-106 

 

all three devices are visible at id.wialon.net



#7 pach

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Posted 09 June 2017 - 14:33 PM

termo_1, can you send a screenshot from the id.wialon.net?


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#8 termo_1

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Posted 09 June 2017 - 18:43 PM

http://www.fotosik.p...fe63ab8451bb2fa



#9 termo_1

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Posted 12 June 2017 - 06:49 AM

I can see this one on the map 359585019557781

I restarted this one 359586014820968 but there is bo difference 



#10 pach

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Posted 12 June 2017 - 08:18 AM

termo_1
id 357713005085375 sends data:
[hw1.trace] 2017/06/10 19:12:16:821: Received GPRS message from unknown unit(Back2you): ID: 357713005085375
[hw1.trace] 2017/06/10 19:12:53:508: Received GPRS message from unknown unit(Back2you): ID: 357713005085375
But there is no such unit in the data base.
Try to just create a unit with the device type Back2you and id 357713005085375
 
id 359586014820968 sends data:
[hw2.trace] 2017/06/11 06:44:14:509: Received GPRS message from unknown unit(Back2you): ID: 359586014820968
[hw2.trace] 2017/06/11 06:44:47:037: Received GPRS message from unknown unit(Back2you): ID: 359586014820968
And same problem. Just create a unit with the device type Back2you and id 359586014820968

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#11 termo_1

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Posted 12 June 2017 - 08:43 AM

i cant select back2you from list. how can i add unit on old version of site ? 



#12 pach

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Posted 12 June 2017 - 08:48 AM

termo_1, old version was designed to work with only one unit.

So you can not add more than one.

Use new version.


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#13 termo_1

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Posted 12 June 2017 - 09:19 AM

on new version there is no back2you unit on the list.

When I choose GPS Tracker Tag (ios or android) the green dot on left corner become green but still unknown 



#14 pach

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Posted 12 June 2017 - 09:23 AM

termo_1, Back2you is the vehicle type so it can be added by clicking on the "+" at the right corner.

GPS Tag is not the Back2you.


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#15 termo_1

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Posted 12 June 2017 - 10:06 AM

this is strange, I have this setting for a long time and  it's just stopped working five days ago but i see where is problem. 



#16 pach

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Posted 12 June 2017 - 10:26 AM

termo_1, so did you resolve your issue?


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#17 termo_1

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Posted 12 June 2017 - 10:31 AM

yes, thanks for help 



#18 pach

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Posted 12 June 2017 - 10:49 AM

Not a server issue. Topic closed.


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