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The server does not receive data at night


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#1 Guest_maxi6921_*

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Posted 20 February 2017 - 20:59 PM

 
 
We have same  coban tracker( gps104  and gps102 )  . There are times when the GPS does not register anything in the maps ,generaly after 9 PM  to 2 am  ( work fine the rest of the day )  ,  I have checked this error personality by programming a gps104 and configuring  to  send. in continuous mode and i leave it in a fixed place  in open  sky .  we are in GMT -3 
 
 


#2 pach

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Posted 21 February 2017 - 05:53 AM

maxi6921, you tracking device started to upload messages from a black box on 21 February at 03:00 (20 February 21:00 by your local time):
[hw2.trace] 2017/02/21 02:59:10:077: GPRS MSG(Coban GPS102): ID: x9424, IP: 152.156.218.108, MSG: TIME: 02:59:04, LAT: -34.910225, LON: -56.19946, SPEED: 38.892, COURSE: 84, REG_RES: 1
[hw2.trace] 2017/02/21 03:00:09:965: GPRS MSG(Coban GPS102): ID: x9424, IP: 152.156.218.108, MSG: TIME: 03:00:04 20/02/2017, LAT: -34.9097633333, LON: -56.1931583333, SPEED: 20.372, COURSE: 78, REG_RES: 1
These messages were received until 06:00 (21 February, 00:00 by your time):
[hw1.trace] 2017/02/21 06:00:42:303: GPRS MSG(Coban GPS102): ID: x9424, IP: 152.156.222.57, MSG: TIME: 06:00:37, LAT: -34.8780316667, LON: -56.20095, SPEED: 0.0, COURSE: 0, REG_RES: 1
 

So it was continuously working but at some point it started to upload history messages.


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#3 Guest_gpsczm230_*

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Posted 23 February 2017 - 05:13 AM

Same problem here from Mexico

#4 Guest_czmgps100_*

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Posted 23 February 2017 - 05:17 AM

On this account I'm having the same problem with cx5, working perfectly on day but stopped at night

#5 lescar

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Posted 16 March 2017 - 15:11 PM

Good Morning Mr Patch

 

Continue the same problem, I do not know if other ports give the same problem but the ORANGE SERVER does not receive information on port 20668 from 9 pm to 3 am the next day.

 

The problem is with all trackers. We have verified that it is not problem of the equipment because via sms they are positioned well.

 

Sr Patch can solve this serious problem of your system?

 

best regards Max 

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#6 pach

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Posted 17 March 2017 - 05:15 AM

lescar, why everybody are trying to compare SMS data with TCP packets?

When you send a command to get coordinates the device simply responds with an SMS to the same phone number.

It has nothing in in common with working via TCP connection.

 

Request data traffic printout from your mobile network provider.

Check if the device sends any data from 9 pm to 3 am.


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#7 lescar

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Posted 17 March 2017 - 14:16 PM

Hello Pach

 

We only  sent  the pocision via sms to be sure that the tracker has satelital signal . The problem is real, we have many clients that use the orange server and all has the same problem ( always in that time 9 pm to 3 am next day ). You can check if data arrives at the port of the server With the imei number of the tracker  and if the server is processing the information well. We are sure the trackers sent data to the port correctly , becouse  the rest of the day works correctly .

 

If you want we can send other user account with same tracker with the same failure .

 

 

Regards Max 



#8 pach

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Posted 17 March 2017 - 15:04 PM

lescar, our servers work 24/7 and full year.

We are the receiving side.

You can check current server status at any time using https://noc.wialon.com/ site.

The possible reason is either with your local mobile network providers if they drop TCP sessions at certain time or with the routing at the backbone providers level.


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#9 lescar

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Posted 17 March 2017 - 15:38 PM

hello Pach 

 

We have  tested  with 2 diferent mobile network provider and we have the same failure  , now we are testing 2 news tracker  coban gps 104  in the acount maxi6921  the tracker Will be placed in a taximeter transmitting 24 hours continuously and we will see if at that time it stops marking the route. We will check the data traffic with the mobile service provider and send you the report so that you can check the server port to verify . Is important for us solve this problem becouse Otherwise the system works well and the interface is good.



#10 Guest_maxi6921_*

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Posted 18 March 2017 - 14:16 PM

Hello pach 

 

Yesterday we tested 2 tracker with coban gps104 in a taximeter that works 24 hours. The tracker  was transmitted constantly , and the server work fine  logged the route until  20:44 hours , affter  mark only one point  00; 30 hours  and began work normally 1:21 . The two trackers did exactly the same .

 

In conclusion, for almost 5 hours we can not see the route of the vehicle, this same happens with all the equipment a long time ago, including tracker xexun tk-102-2 programmed to another port. We have tested with different sim card  mobile operators and is the same.

 

They could verify the problem

please ? 

 

 We sent screenshots at those times to see the problem.

 
regards max 


#11 pach

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Posted 20 March 2017 - 06:33 AM

maxi6921, check data transmission with your local provider.

Request data traffic printout maybe.


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#12 Guest_cesar.romeroh_*

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Posted 27 April 2017 - 14:16 PM

Hello

Same problem with two different companies ( WOM and Claro) , in Chile, please tell me how i can resolved this problem, mi GPS is TK103B 



#13 pach

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Posted 29 April 2017 - 05:21 AM

To everyone with the similar issue!

Our servers are listening for incoming data 24/7, 365 days a year.

If you have any problems when messages stop being sent at the same time every day so investigate on the issue with your local mobile network providers.

A provider may break TCP connection for some reason.


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#14 Guest_binhomarcelo_*

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Posted 16 May 2017 - 02:50 AM

I am having the same problem ie from 9:00 AM until 3:00 AM the drive goes offline unable to perform the trace






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