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(Solved) Extra digits (111) appended to the unit name


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#1 MercedesGPS

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Posted 28 January 2017 - 23:52 PM

I noticed recently that, when I mouse over a particular point on a daily track, and get to see a pop up window with speed and location info, the unit name has extra digits added to its name, e.g. "Mercedes A200" becomes "Mercedes A200111"

 

It looks weird, if taking screenshots for my records, etc.

 

Also stops and parked points are now "Stop1112", rather than just "Stop"

 

The unit is TK110.

 

Is there any way to correct these? 


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#2 pach

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Posted 30 January 2017 - 06:58 AM

MercedesGPS, send a request to the info@gps-trace.com


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I do not answer emails and personal messages|Я не отвечаю на личные сообщения и почту.


#3 MercedesGPS

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Posted 27 February 2017 - 21:00 PM

Got an acknowledgement from them, but nothing has changed so far ...



#4 pach

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Posted 28 February 2017 - 06:49 AM

MercedesGPS, do not see any requests sent from your email.


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I do not answer emails and personal messages|Я не отвечаю на личные сообщения и почту.


#5 MercedesGPS

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Posted 01 March 2017 - 21:33 PM

The old registered email was for incoming mail only. 

 

I just changed the registered email address to the same one the request was sent from.

 

I emailed, and got Gurtam Support confirmation, on the 3rd of February.



#6 pach

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Posted 02 March 2017 - 05:16 AM

MercedesGPS, found the email. The qa team opened a ticket to resolve this problem.

But all I can tell is that the current progress is 0%.


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I do not answer emails and personal messages|Я не отвечаю на личные сообщения и почту.


#7 MercedesGPS

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Posted 02 March 2017 - 17:50 PM

Thanks, no rush - just as long as they're looking into it, and are aware of the issue.



#8 MercedesGPS

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Posted 14 August 2017 - 06:48 AM

Happy to report that, the issue has been resolved - just had an email from Gurtam Tech Support, went in to have a look - yes, it's perfectly fine now.

 

Many thanks for your time and effort  :)



#9 pach

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Posted 14 August 2017 - 07:18 AM

Glad to hear that. Thread closed.


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I do not answer emails and personal messages|Я не отвечаю на личные сообщения и почту.





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