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NO TRACKS OR WAYPOINTS OR TRIPVIEW

NO TRACKS or TRIPVIEW

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#1 Guest_yasirsumra_*

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Posted 08 September 2016 - 11:41 AM

Please help. I registered my device a SANAV GC-101 unit that is sending data to the server. However I am unable to see tracks as part of the tripview i.e the whole trip.

 

The map does show the the unit but there is no history for the today, yesterday, week, month etc. No history for the tracks.

 

Can anyone please assist to resolve this. Moreover, I would like to connect my live tracking to google earth pro. Is there a way to do this from this platform?

 

Thanks for your assistance in advance



#2 pach

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Posted 08 September 2016 - 14:30 PM

There are no possibilities to link the tracking to the google earth.

 

As for the tracks so try to disable option "Apply trip detector" in the Tracks settings


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#3 Guest_yasirsumra_*

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Posted 08 September 2016 - 16:45 PM

Thanks PACH. I did manage to get the Today, Yesterday details by unticking the Trip Detector option.

 

But I am still finding that its not reporting all the tracks - the unit is set to report on movement every 60 seconds. Does the server work on the basis that it is set on all track points or at intervals set by the server.

 

As it stands its showing tracks jumping through built up areas rather than being on a route. Whereas the unit has been on road routes.

 

Also can the tracks be downloaded and saved?

 

Thanks in advance for all your assistance



#4 pach

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Posted 09 September 2016 - 05:45 AM

A track can not be saved. The history is stored for 30 days.
 
Our servers receive all the messages that you tracking device sends.
We do not implement any processing and keep them as they are.
 
We also do not stick a track to the roads.
Imagine you are driving through the area where there no roads.
We simply connect messages (points) on the map with a straight line.
 
The more messages a tracking device send the more accurate a track will be. 

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#5 Guest_yasirsumra_*

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Posted 09 September 2016 - 11:12 AM

Thanks PACH.

 

I appreciate your help






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