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(solved) Device type list is empty

add tracker error

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#1 Guest_stephenlee_*

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Posted 31 May 2016 - 15:01 PM

Hi admin i have been testing trackers and setting them up for mates on my log in i have setup about 10 of them then deleted the unit i have only two of mine running on my login but i carnt test any more has your server logged all my tests and wont let me do any more thanks 

 



#2 Guest_gdvandongen_*

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Posted 31 May 2016 - 15:46 PM

On adding a unit the Device type list is empty.

Using https://svcs.gps-trace.com/

In the browser console I see an error 500 on request https://svcs.gps-tra...ce.com/api/hw/ 

(result {"error":-1,"message":"getaddrinfo ENOTFOUND"} )

 

Because Device type is mandetory (obviously) adding an unit is not possible at the moment.



#3 shady

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Posted 31 May 2016 - 18:47 PM

Same issue



#4 pach

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Posted 01 June 2016 - 05:49 AM

Send a request to deleted


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#5 Guest_stephenlee_*

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Posted 01 June 2016 - 06:07 AM

Will this need resetting at the server 



#6 pach

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Posted 01 June 2016 - 06:12 AM

I can not give you any details as for now.

Please send a request as proposed earlier (add a screenshot to the request so support team reacts faster).


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#7 pach

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Posted 01 June 2016 - 10:30 AM

We are trying to allocate the possible cause of the error.

I will be updating this topic on post here any news.

 

upd: The error was fixed!


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#8 Guest_stephenlee_*

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Posted 04 June 2016 - 11:55 AM

Patch it is all running fine now thanks steve



#9 Guest_testowe_*

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Posted 23 June 2016 - 06:54 AM

Hello,

I have problem with empty device list at https://svcs.gps-trace.com/

:(



#10 Guest_dawnrentacar_*

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Posted 28 July 2016 - 07:46 AM

hello.. this is my old account i deleted my device and i create a new one...we have the same problem "empty device list" thank so much...



#11 pach

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Posted 04 August 2016 - 13:22 PM

dawnrentacar, there were no updates for the past month, so everything should work.

If you still face any issues please clarify your request.


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#12 Guest_MMorales_*

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Posted 27 August 2016 - 20:29 PM

Hello everybody,
 
I am trying to add a new unit (Go to tracking option) and  the device list doesn't show options, it's empty.
 
Is this an error from web?
 
Kind Regards!


#13 pach

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Posted 29 August 2016 - 05:18 AM

MMorales, should be working by now.

If the issue persists please make a screenshot and post it here.


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